Frequently Asked Questions
Everything you need to know about shopping with New Arrivals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Are the products on New Arrivals authentic?
Yes, we source all our products directly from authorized distributors and manufacturers to ensure 100% authenticity and premium quality for our customers.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.